Shipping & Return Policy
At Central Tester, we are committed to delivering your order safely, efficiently, and on time. Please review our shipping and return policy before placing your order.
Worldwide Shipping
Central Tester proudly ships to customers around the world. We work with trusted international courier services to ensure your order arrives safely and efficiently.
Shipping carriers may include:
DHL Express
FedEx
UPS
TNT
EMS
Other reliable international freight services
The shipping carrier is selected based on your destination, package size, delivery time, and product type.
Order Processing
Orders are processed after full payment has been received and verified.
Most in-stock items are shipped within 1–2 business days.
Processing times for special-order or backordered products may vary.
Orders are processed during normal business days (Monday–Friday, excluding public holidays).
Shipping Costs
Shipping costs are calculated based on several factors, including:
Package weight and dimensions
Destination country
Shipping method selected
Type of product
The shipping cost will be provided before your order is confirmed.
Delivery Time
Estimated delivery times vary depending on the destination and shipping service selected.
Typical international delivery:
Express Shipping: 3–7 business days
Standard International Shipping: 5–14 business days
Please note that delivery estimates are not guaranteed and may be affected by customs inspections, weather conditions, public holidays, or other circumstances beyond our control.
Delivery Information
To ensure successful delivery, please provide accurate shipping information, including:
Full Name
Company Name (if applicable)
Complete Shipping Address
Postal / ZIP Code
Telephone Number
Email Address
Incorrect or incomplete information may result in shipping delays or additional carrier charges.
Customs Duties & Taxes
International orders may be subject to:
Import duties
Customs clearance fees
VAT, GST, or local taxes
Other government charges
These charges are determined by your country’s customs authority and are the sole responsibility of the customer.
Inspecting Your Delivery
Upon receiving your shipment, please inspect the package immediately.
If the package appears damaged:
Take clear photos before opening the package.
Report the issue to the courier.
Contact Central Tester within 24 hours of delivery.
If any item is missing or damaged, please notify us within 24 hours after receiving your order so we can investigate and provide appropriate assistance.
Return Policy
Customer satisfaction is important to us. If there is an issue with your purchase, we will work with you to find the best possible solution.
Return Eligibility
Returns may be requested within 30 days from the delivery date.
To qualify for a return, the product must:
Be in its original condition
Include all accessories, manuals, and packaging
Not show signs of misuse or unauthorized modification
Include the original invoice or proof of purchase
Return Authorization (RMA)
Before returning any item, customers must obtain a Return Merchandise Authorization (RMA) from Central Tester.
Returns sent without an approved RMA may not be accepted.
To request an RMA, please provide:
Order Number
Product Name
Product Serial Number (if applicable)
Reason for Return
Photos (if the item is damaged or defective)
Defective or Incorrect Items
If you receive:
A defective product
A damaged shipment
An incorrect item
Please contact us within 24 hours after delivery.
After reviewing your claim, we may provide:
A replacement product
A repair solution
A refund
Alternative resolution, depending on the circumstances
Return Shipping Costs
Unless the return is caused by our error (such as shipping the wrong item or a verified manufacturing defect):
Customers are responsible for return shipping costs.
Central Tester will cover the shipping cost for replacement items when applicable.
Refunds
Once the returned item has been received and inspected, we will notify you of the outcome.
If approved:
Refunds will be issued using the original payment method whenever possible.
Refund processing may require 5–10 business days, depending on your bank or payment provider.
Shipping charges, customs duties, taxes, and other non-refundable fees are generally not eligible for refund unless required by law or due to an error on our part.
Non-Returnable Items
The following items are generally not eligible for return:
Products damaged by misuse or improper handling
Products modified or repaired by unauthorized parties
Special-order or customized products
Software licenses or downloadable products
Consumable items (unless defective)
Need Assistance?
If you have any questions regarding shipping, delivery status, returns, or warranty claims, our customer support team is ready to assist you.
Please contact us before returning any product so we can provide the appropriate instructions and ensure the fastest possible resolution.